Pricelists service down

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Mar 20, 2019 - 12:13 CDT

Monitoring

Pricelists service has returned to normal response rates with no errors. We are sorry for the interruption.

Posted Mar 20, 2019 - 11:44 CDT

Update

We have fixed the issue with the subset of stores that were unavailable. We are seeing improvement for Pricelists but response times are still elevated.

Posted Mar 20, 2019 - 11:19 CDT

Update

A fix has been deployed and is making things better. We believe this will be resolved soon.

Posted Mar 20, 2019 - 10:57 CDT

Update

There are also a small set of stores suffering availability issues.

Posted Mar 20, 2019 - 10:48 CDT

Identified

The service that powers Pricelist requests is down, due to a database issue. Engineers are working to resolve quickly.

Posted Mar 20, 2019 - 10:46 CDT

This incident affected: API & Webhooks and Storefront.