Response times on the affected stores have returned to normal. We will continue to monitor the stores for further issues. Thanks for your patience while we resolved this.
Posted Dec 03, 2017 - 21:48 CST
Update
We have moved status from Partial Outage to Degraded Performance as most affected stores in that subset are slightly slower than normal instead of intermittently failing. We continue to work on this issue.
Posted Dec 03, 2017 - 21:17 CST
Update
Response times are improving but BigCommerce engineers are still remediating the performance issue on this subset of stores.
Posted Dec 03, 2017 - 20:53 CST
Update
We are attempting to fix a database performance issue caused by unusual traffic to a single database cluster. We apologize for the inconvenience.
Posted Dec 03, 2017 - 20:31 CST
Identified
BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Posted Dec 03, 2017 - 20:13 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
