Incorrect shipping quotes

Incident Report for BigCommerce

Resolved

We first received reports regarding incorrect shipping quotes around 13:30 UTC and a fix was implemented at 14:15 UTC. This issue is now resolved.

Posted Sep 29, 2022 - 09:39 CDT

Monitoring

BigCommerce engineers have implemented a fix for the issue. We are currently monitoring and will provide an update shortly.

Posted Sep 29, 2022 - 09:19 CDT

Investigating

BigCommerce engineers have identified an issue impacting shipping tables with a small subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Sep 29, 2022 - 09:05 CDT

This incident affected: Checkout & Payment Processing.