Our phone provider has resolved the issues and phone support operations are back to normal. Thank you for your patience.
Posted Feb 01, 2019 - 21:37 CST
Identified
Our phone provider has identified the root cause of the connectivity issues and is currently working on a fix. We will continue to update as we learn more.
Posted Feb 01, 2019 - 19:48 CST
Update
We are continuing to work with our phone provider to address connectivity issues. Our phone support channel may experience longer than usual wait times while we work to improve connectivity. Chat and Web Case channels remain available. Thank you for your patience.
Posted Feb 01, 2019 - 19:17 CST
Investigating
Our phone provider is investigating intermittent connectivity issues for our support team. If you are having trouble getting through to our support team by phone, please utilize our chat or web case channels until our provider can stabilize our phone channel. We will provide updates as their investigation progresses. Thank you for your patience.
Posted Feb 01, 2019 - 17:47 CST
This incident affected: Client Services (Support Center).
