Slow resposne issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This issue has been resolved.

Posted May 23, 2018 - 20:03 CDT

Monitoring

BigCommerce Automated monitoring is reporting services have recovered and response times have returned to a normal level. We are continuing to investigate the root cause and monitor store performance.

Posted May 23, 2018 - 19:36 CDT

Investigating

BigCommerce engineers are investigating slow response issues with a sub-set of stores. We will update shortly with our findings.

Posted May 23, 2018 - 19:22 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.