Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 02, 2019 - 06:58 CDT

Monitoring

Currently, all stores are available. Engineers continue to work for a long-term fix.

Posted Aug 02, 2019 - 06:43 CDT

Identified

We are continuing to experience major issues with our caching infrastructure. Engineers are working on a long-term fix.

Posted Aug 02, 2019 - 06:36 CDT

Monitoring

Engineers have fixed the issue. We are monitoring in case of recurrence.

Posted Aug 02, 2019 - 06:26 CDT

Update

There is currently an issue with our caching infrastructure. Engineers are working to restore availability to all stores.

Posted Aug 02, 2019 - 06:21 CDT

Update

We are continuing to investigate this issue.

Posted Aug 02, 2019 - 06:11 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Aug 02, 2019 - 05:43 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.