Stores unavailable - 500 error on storefront

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Dec 05, 2025 - 03:21 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2025 - 03:13 CST

Update

We are working with a primary network provider to resolve the storefront and control panel availability issues.
API traffic and Webhooks are unaffected.
Posted Dec 05, 2025 - 03:05 CST

Update

We are working with a primary network provider to resolve the storefront and control panel availability issues.
API traffic and Webhooks are unaffected.
Posted Dec 05, 2025 - 03:05 CST

Identified

We are working with a primary network provider to resolve the storefront and control panel availability issues.
Posted Dec 05, 2025 - 03:00 CST

Investigating

We are investigating an issue where storefronts are returning a 500 error
Posted Dec 05, 2025 - 02:57 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
← Current Status Powered by Atlassian Statuspage