Issue with login service affecting customers

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 22, 2016 - 15:11 CDT

Monitoring

At this time Bigcommerce Engineers have restored access to our authentication system, and we will continue to monitor to ensure performance is as expected.

Posted Jul 22, 2016 - 14:57 CDT

Identified

BigCommerce Engineers have identified an issue with our authentication system, we are currently working to restore functionality.

Posted Jul 22, 2016 - 14:47 CDT

This incident affected: API & Webhooks, Control Panel and Client Services (Client Portal).