Checkout issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted May 06, 2025 - 13:32 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 06, 2025 - 13:25 CDT

Investigating

BigCommerce engineers have identified an issue preventing customers from modifying their shipping information during the checkout process for a subset of stores.
Posted May 06, 2025 - 13:14 CDT
This incident affected: Checkout & Payment Processing.
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