The fix implemented by our phone provider appears to have resolved the issues and our support team is now available on all channels. Thank you for your patience.
Posted Jan 04, 2023 - 16:47 CST
Monitoring
Our phone provider has implemented a fix and agents are now able to take calls. We will continue to monitor stability and provide additional updates shortly.
Posted Jan 04, 2023 - 16:09 CST
Identified
Our phone provider is continuing to work towards a resolution, but our phone system remains in a state where our agents are unable to take inbound calls. We will provide updates as soon as they become available. Our live chat and case queues remain open.
Posted Jan 04, 2023 - 13:45 CST
Investigating
Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider, but in the interim please note our live chat and web case queues are available.
Posted Jan 04, 2023 - 12:42 CST
This incident affected: Client Services (Support Center).
