Call Center phones intermittently unavailable

Incident Report for BigCommerce

Resolved

The local internet provider has resolved our connectivity issues and we are back to normal operation. Thank you!

Posted Apr 17, 2017 - 19:53 CDT

Identified

We have identified networking issues affecting connectivity to the BigCommerce call center on multiple circuits. You may encounter difficulties connecting to a customer support agent. Chat and email options are available as well as help documents at https://support.bigcommerce.com

Posted Apr 17, 2017 - 13:28 CDT

This incident affected: Client Services (Support Center).