Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

Posted Aug 07, 2026 - 12:24 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2026 - 12:15 CDT

Investigating

Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Aug 07, 2026 - 12:11 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.