Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in DNS resolution errors at 20:37 UTC. Engineers resolved the issue at 20:46 UTC and all services are now operational.
Posted Jun 12, 2023 - 16:02 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2023 - 15:53 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 12, 2023 - 15:50 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Posted Jun 12, 2023 - 15:45 CDT
This incident affected: Storefront.
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