Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

At 18:30 UTC, BigCommerce Support Engineers received reports of 500 errors and slow Control Panel response times, specifically the loading of customer information. Storefront services were unaffected, but API endpoints were likely affected to a small degree. Engineers resolved the issue at 19:07 UTC and all services are fully operational.

Posted Sep 19, 2022 - 14:11 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2022 - 13:58 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 19, 2022 - 13:55 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues loading the control panel with a subset of stores. We will provide an update shortly.

Posted Sep 19, 2022 - 13:47 CDT

This incident affected: Control Panel.