Some storefront searches returning incomplete results

Incident Report for BigCommerce

Resolved

A fix has been deployed and storefront search results are back to normal.

Posted Oct 14, 2026 - 15:02 CDT

Monitoring

A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

Posted Oct 14, 2026 - 14:53 CDT

Identified

Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

Posted Oct 14, 2026 - 13:32 CDT

This incident affected: Storefront.