Availability Issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 12:18 CST

Monitoring

BigCommerce Engineers are seeing traffic return to normal levels across the platform. We believe that all stores are operational at this point in time and are continuing to closely monitor the situation.

Posted Nov 16, 2021 - 12:12 CST

Identified

BigCommerce Engineers have identified an issue with our cloud provider, Google Cloud, which is currently experiencing a widespread outage. We are working with Google to resolve the issue and will provide an update shortly.

Please refer to https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh for additional information.

Posted Nov 16, 2021 - 12:03 CST

Investigating

BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

Posted Nov 16, 2021 - 11:49 CST

This incident affected: Storefront.