Store Availability

Incident Report for BigCommerce

Resolved

This issue has been resolved.
Posted Nov 22, 2015 - 20:42 CST

Monitoring

Our service provider have informed us that they have stabilised the network issues. All stores are now currently performing correctly. We will continue to monitor the situation.
Posted Nov 22, 2015 - 19:45 CST

Identified

Our service providers have Identified a hardware issue with some networking equipment. We are working with our provider to resolve the issue. Currently some Storefronts, Control Panels and API requests will be experiencing intermittent slow responses and error messages. Please stand by for more updates.
Posted Nov 22, 2015 - 19:21 CST

Investigating

Automated Monitoring has alerted us to some slow response and availability issues to a subset of stores. We are currently investigating.
Posted Nov 22, 2015 - 18:52 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
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