BigCommerce engineers observed an availability issue with a subset of store checkouts at approximately 11:35 AM UTC, which caused some checkout requests to fail. The issue was resolved at 3:55 PM UTC and all services are fully operational.
Posted Mar 04, 2025 - 10:11 CST
Monitoring
BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.
Posted Mar 04, 2025 - 10:00 CST
Identified
BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.
Posted Mar 04, 2025 - 09:57 CST
Investigating
BigCommerce engineers are investigating an issue involving checkouts using GraphQL Storefront API, including Catalyst. We will continue to provide updates as events warrant.
Posted Mar 04, 2025 - 09:52 CST
This incident affected: Checkout & Payment Processing.
