FedEx has restored their shipping API after an extended outage. Bigcommerce engineers have now added the FedEx Shipping API back in to our Shipping Service, having tested that it would be safe to do so.
Bigcommerce engineers will continue closely monitoring FedEx's Shipping API to make sure it continues to be available through our Shipping Service.
Posted Jan 18, 2015 - 02:43 CST
Monitoring
Shipping Service is available again, except for FedEx as their API is still unavailable. Bigcommerce engineers will be monitoring the FedEx API to determine when it is safe to add it to our Shipping Service. Thanks for your patience.
Posted Jan 17, 2015 - 23:01 CST
Identified
At 22:30 CST, the FedEx Shipping API became unavailable. Due to FedEx's lack of proper timeouts, this is causing requests to backup for both the Shipping Service and all Storefronts. We are working on disabling FedEx from our Shipping Service which should fix the problem until FedEx's API is available.
Posted Jan 17, 2015 - 22:42 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
