Database Connectivity

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 24, 2015 - 16:05 CDT

Monitoring

Systems have recovered and are currently working as expected. We will continue to monitor the response time to ensure their health.

Posted Aug 24, 2015 - 15:04 CDT

Investigating

Bigcommerce Engineers have been alerted to database connectivity issues for a subset of stores. Investigations are underway to identify the root cause.

Posted Aug 24, 2015 - 14:20 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.