Intermittent issues with control panel and storefront

Incident Report for BigCommerce

Resolved

This incident has been resolved. No additional issues have been observed since the fix was implemented at 9:20AM Central.

Posted Nov 24, 2020 - 12:52 CST

Monitoring

Our systems have successfully processed the backlog for our Amazon integration and engineers will continue to monitor our platform.

Posted Nov 24, 2020 - 12:44 CST

Update

We are currently monitoring the platform as our systems work through the backlog for our Amazon integration. An update will be provided shortly with an ETA regarding the processing time.

Please note that all systems are operational and we thank you for your patience.

Posted Nov 24, 2020 - 11:51 CST

Update

Engineers continue working towards resolving delays in order updates using our Amazon integration. We thank you for your patience and an update will be provided shortly.

Posted Nov 24, 2020 - 10:38 CST

Update

No additional issues have been observed with the control panel and storefront since the fix was implemented at 9:20AM Central.

Engineers will continue to monitor our platform and an update will be provided shortly regarding delays in order updates using our Amazon integration. Thank you for your patience.

Posted Nov 24, 2020 - 09:51 CST

Identified

Engineers have identified the issue and implemented a fix at 9:20AM Central. At this time, customers will experience a delay with order updates using our Amazon integration.

Posted Nov 24, 2020 - 09:30 CST

Investigating

We are currently investigating intermittent issues with the control panel and storefront. An update will be provided shortly.

Posted Nov 24, 2020 - 09:23 CST

This incident affected: Control Panel and Storefront.