Intermittent login issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 14, 2023 - 13:38 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2023 - 13:10 CDT

Update

BigCommerce Engineers have verified a fix to the issue and are in the process of releasing it to all affected stores.
Posted Aug 14, 2023 - 12:42 CDT

Identified

BigCommerce Engineers have identified an issue which prevents a subset of users from being able to log in to the control panel.
Posted Aug 14, 2023 - 12:03 CDT
This incident affected: Control Panel.