Degraded Response for Search clusters causing slower response time for some stores

Incident Report for BigCommerce

Resolved

The affected Search cluster is back to normal performance and all response times have returned to expected levels.

Posted Sep 30, 2015 - 17:41 CDT

The affected Search cluster is back to normal performance and all response times have returned to expected levels.

Posted Sep 30, 2015 - 17:31 CDT

Bigcommerce Engineers have taken action to fix the Search cluster having issues. We expect resolution soon.

Posted Sep 30, 2015 - 16:10 CDT

We have identified an issue with our Search cluster which would affect any pages relying on a Search function. We are working to resolve.

Posted Sep 30, 2015 - 15:57 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.