Processing issues with one Payment Gateway

Incident Report for BigCommerce

Resolved

The issue impacting the Authorize.net payment gateway has now been resolved.

Posted Jan 01, 2017 - 16:46 CST

Monitoring

Authorize.net are reporting that the issue has been resolved. BigCommerce engineers will continue monitoring to ensure services have returned to normal.

Posted Jan 01, 2017 - 16:33 CST

Update

Authorize.net continue to investigate the cause of the outage. BigCommerce engineers are continuing to monitor the situation.

Posted Jan 01, 2017 - 16:20 CST

Update

Authorize.net are still reporting problems with payment processing. BigCommerce engineers will provide any updates as we receive them.

Posted Jan 01, 2017 - 15:54 CST

Identified

BigCommerce engineers have just been notified an outage impacting merchants that are using Authorize.net as their payment gateway. Authorize.net are providing updates on their status page here: https://status.authorize.net

Posted Jan 01, 2017 - 15:29 CST