Store response times have been returned to normal. We will continue monitoring for further issues. Thanks for your patience.
Posted Oct 04, 2017 - 20:16 CDT
Update
All stores should be available at this time. We continue to see slow response times for some stores and are working to restore to normal response times.
Posted Oct 04, 2017 - 19:52 CDT
Update
Almost all stores have recovered and we are working to resolve any lingering issues with a subset of stores. We expect to see full recovery soon and will continue to update you as necessary. Again, we thank you for your patience as we work to resolve this issue
Posted Oct 04, 2017 - 19:47 CDT
Update
Many BigCommerce stores have recovered and we are working quickly to resolve the remaining stores. Thank you for your patience.
Posted Oct 04, 2017 - 19:21 CDT
Identified
BigCommerce engineers are investigating availability issues with all stores. We will update shortly with our findings.
Posted Oct 04, 2017 - 19:15 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
