Some products are not searchable in Storefront

Incident Report for BigCommerce

Resolved

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

Posted Nov 04, 2026 - 14:32 CST

Identified

The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

Posted Nov 04, 2026 - 13:12 CST

Investigating

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

Posted Nov 04, 2026 - 12:41 CST

This incident affected: Storefront.