BigCommerce Contact Center Experiencing Issues
Incident
Report for BigCommerce
Resolved
Salesforce engineers have resolved the connectivity issues. Phone, chat, email and support.bigcommerce.com should all be fully operational. We appreciate your patience as we worked through the incident with the Salesforce team.
Update
BigCommerce phone support should no longer be experiencing issues receiving calls, but our chat, email and support.bigcommerce.com services are all still affected by the reported Salesforce issues. If you are unable to reach us via chat, email, or on support.bigcommerce.com, please wait a few minutes and try contacting us again. We are continuing to work with Salesforce to have the issue resolved ASAP. We appreciate your patience as we work through these connectivity issues with Salesforce.
Update
The BigCommerce contact center (Phone, Chat, Email, Support.Bigcommerce.com) continues to experience connectivity issues while Salesforce works to restore access to their services. Again, If you are unable to reach us via phone, chat, email, or on support.bigcommerce.com, please wait a few minutes and try contacting us again. We are currently working with Salesforce to have the issue resolved ASAP.
Identified
The BigCommerce contact center (Phone, Chat, Email, Support.Bigcommerce.com) is currently experiencing connectivity issues due to a known Salesforce performance degradation. If you are unable to reach us via phone, chat, email, or on support.bigcommerce.com, please wait a few minutes and try contacting us again. We are currently working with Salesforce to have the issue resolved ASAP.
This incident affected: Client Services (Support Center).