Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 29, 2019 - 19:18 CDT

Monitoring

The fix is working as expected and response times have returned to normal. We will continue to monitor in case there is a recurrence.
Posted Jul 29, 2019 - 19:08 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 29, 2019 - 19:01 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.
Posted Jul 29, 2019 - 18:59 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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