Storefront response times
Incident
Report for BigCommerce
Resolved
This incident has been resolved.
Monitoring
Our upstream provider has deployed a fix and our monitoring systems are also showing that the BigCommerce platform is operational and access to stores has been restored. The engineering team is continuing to monitor the platform at this time.
Update
Our affected upstream provider is in the process of implementing a fix and we expect restoration of store availability soon.
Identified
We have identified the issue with store availability affecting a subset of stores as an issue with an upstream service provider. We are investigating workarounds.
Investigating
We are currently investigating high response times
This incident affected: Control Panel and Storefront.