Store Availability Issue - Database connectivity

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Mar 09, 2015 - 17:42 CDT

Monitoring

Response times have returned to normal and database connectivity is once again stable. We are continuing to monitor the health of the systems.

Posted Mar 09, 2015 - 16:07 CDT

Investigating

Database connectivity has once again become an issue with a subset of stores. Investigating the new reports.

Posted Mar 09, 2015 - 15:54 CDT

Monitoring

Availability has returned to normal for all affected stores. We are currently monitoring the systems to ensure their stability.

Posted Mar 09, 2015 - 13:27 CDT

Investigating

Bigcommerce System Engineers have been alerted to an availability issue with a subset of stores resulting in a database connection error. Investigations are underway to identify the issue.

Posted Mar 09, 2015 - 13:23 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.