Payments processing elevated error rates

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jun 03, 2019 - 09:59 CDT

Monitoring

A fix was deployed and the errors have cleared. We will monitor for further recurrence.
Posted Jun 03, 2019 - 09:52 CDT

Identified

Our engineers have identified an issue with our Payments infrastructure. Some payments are timing out, resulting in errors. A fix is being deployed.
Posted Jun 03, 2019 - 09:44 CDT
This incident affected: Checkout & Payment Processing.