Issues with BigCommerce caching infrastructure

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 30, 2018 - 12:03 CST

Monitoring

The caching issues have been resolved. We apologize for the interruption.

Posted Jan 30, 2018 - 11:51 CST

Update

BigCommerce engineers are fixing the cache infrastructure and expect everything to return to normal in the next few minutes.

Posted Jan 30, 2018 - 11:47 CST

Identified

BigCommerce engineers are investigating issues with our caching infrastructure. Symptoms would include missing objects on a page, errors, lack of style sheets or store being marked down for maintenance. We will update shortly with our findings.

Posted Jan 30, 2018 - 11:31 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.