Availability Issue

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:10 PM UTC, which caused some storefront and API requests to fail. The issue was resolved at 4:26 PM UTC and all services are fully operational.

Posted May 22, 2025 - 12:15 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the issue.

Posted May 22, 2025 - 11:33 CDT

Identified

BigCommerce engineers have identified the issue and implemented a fix. We will continue to provide updates as they come in.

Posted May 22, 2025 - 11:28 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted May 22, 2025 - 11:19 CDT

This incident affected: Storefront.