Delayed delivery of webhooks to a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 24, 2020 - 20:39 CDT

Update

We have finished processing the backlog.

Posted May 24, 2020 - 20:38 CDT

Update

Update: A fix has been implemented. There is currently a 2.5 hr delay for webhooks delivery. We are actively monitoring the backlog processing.

Posted May 24, 2020 - 20:08 CDT

Update

We are continuing to investigate the issue.

Posted May 24, 2020 - 18:57 CDT

Investigating

BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores. We will provide another update shortly.

Posted May 24, 2020 - 18:08 CDT