Payment issue impacting a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 30, 2020 - 23:59 CDT

Monitoring

BigCommerce engineers have deployed a fix and are monitoring the results. We will provide an update shortly.

Posted May 30, 2020 - 23:53 CDT

Identified

BigCommerce engineers have identified the issue impacting non-US currency and are working towards a resolution. We will provide updates as they come through.

Posted May 30, 2020 - 23:25 CDT

Investigating

BigCommerce engineers are investigating reports of transactions not processing on a subset of stores. We will post an update as soon as we have more information to share.

Posted May 30, 2020 - 22:50 CDT

This incident affected: Checkout & Payment Processing.