Phone System Outage

Incident Report for BigCommerce

Resolved

Our provider has resolved the issue and all channels are now operating normally. Thank you for your patience.

Posted Jun 08, 2020 - 13:34 CDT

Monitoring

Our phone provider has implemented a fix and we are monitoring the results.

Posted Jun 08, 2020 - 13:14 CDT

Investigating

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our phone provider to remedy this, but in the interim please note our live chat and web case queues are available.

Posted Jun 08, 2020 - 12:51 CDT

This incident affected: Client Services (Support Center).