Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 02, 2019 - 13:28 CDT

Monitoring

Response times have returned to normal. Engineering teams are still working on further long-term fixes to this issue which stems from an issue between our caching and messaging infrastructures.

Posted Aug 02, 2019 - 13:17 CDT

Identified

Engineers have been alerted to an increase in storefront response times. A fix is being implemented. This is related to the caching infrastructure issues from earlier this morning. We apologize for both disruptions. We'll have more details about these incidents later today. All available operations engineers are working on this incident.

Posted Aug 02, 2019 - 13:13 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.