Issue processing card payments through Braintree

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jun 27, 2023 - 05:22 CDT

Monitoring

A fix has been rolled and we are monitoring the results.
Posted Jun 27, 2023 - 05:16 CDT

Investigating

We are currently investigating an issue processing credit card payments, impacting a subset of stores.
Posted Jun 27, 2023 - 04:54 CDT
This incident affected: Checkout & Payment Processing.