Delayed Data in Analytics Reports

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 21, 2025 - 16:32 CST

Identified

We have identified the issue causing a delay in analytics data within the Control Panel. The backlog of analytics data is currently being processed, and we are actively working to accelerate the processing rate.

Posted Jan 21, 2025 - 15:56 CST

Investigating

BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for all stores.

Posted Jan 21, 2025 - 09:23 CST

This incident affected: Reporting & Analytics.