Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 01, 2019 - 20:49 CDT

Update

The sub-set of stores is now available. We had a database server failure and the automated tooling did not successfully failover to the other available servers. Engineers will be investigating why this tooling didn't work.

Posted Aug 01, 2019 - 20:44 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 01, 2019 - 20:42 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 01, 2019 - 20:37 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Aug 01, 2019 - 20:25 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.