Availability Issue

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an increase in errors starting around 1:10 PM UTC which caused certain Storefront requests to fail. Engineers resolved the issue at 1:35 PM UTC and all services are now operational.

Posted Jun 25, 2024 - 08:55 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

Posted Jun 25, 2024 - 08:40 CDT

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Jun 25, 2024 - 08:34 CDT

This incident affected: Storefront.