Slow response times in a single data center

Support
Status

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 18, 2018 - 07:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 18, 2018 - 07:27 CDT

Identified

A permanent fix is being tested. Response times are still normal.

Posted Aug 18, 2018 - 07:11 CDT

Update

BigCommerce engineers are continuing to investigate this issue. Response times have returned to normal, but there is the possibility that they may worsen. We will update again at 7 am CDT.

Posted Aug 18, 2018 - 06:43 CDT

Investigating

We are currently investigating this issue.

Posted Aug 18, 2018 - 06:17 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.