CDN Unavailable or Slow for some customers

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 15, 2016 - 22:11 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2016 - 21:22 CDT

Identified

BigCommerce engineers have mitigated the issue. Store assets served via the CDN are now available again.
Posted Sep 15, 2016 - 21:18 CDT

Investigating

Currently, our CDN is experiencing issues for a subset of stores. BigCommerce engineers are investigating slowness or unavailability of store assets served via the CDN. We will update with our findings shortly.
Posted Sep 15, 2016 - 21:01 CDT
This incident affected: Storefront.
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