Control Panel Analytics Data Delayed

Incident Report for BigCommerce

Resolved

BigCommerce engineers are continuing to monitor the Analytics platform. Processing is back to within normal latency and the incident is resolved.

Posted Jul 30, 2024 - 11:29 CDT

Identified

BigCommerce engineers have identified and resolved the immediate cause for delayed Analytics and are continuing to monitor. We expect normal processing to resume within the next hour.

Posted Jul 30, 2024 - 10:50 CDT

Investigating

BigCommerce engineers are investigating an issue with delayed Analytics in the Control Panel affecting a subset of merchants

Posted Jul 30, 2024 - 10:23 CDT

This incident affected: Reporting & Analytics.