Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 20, 2019 - 18:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2019 - 18:38 CDT

Update

This problem was corrected and the sub-set of stores are responding normally.
Posted Aug 20, 2019 - 18:37 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 20, 2019 - 18:32 CDT

Investigating

BigCommerce engineers are investigating a increase in errors and response times for a small sub-set of stores.
Posted Aug 20, 2019 - 18:31 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.