Slow response times

Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted about 1 month ago. Aug 20, 2019 - 18:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted about 1 month ago. Aug 20, 2019 - 18:38 CDT

Update

This problem was corrected and the sub-set of stores are responding normally.

Posted about 1 month ago. Aug 20, 2019 - 18:37 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted about 1 month ago. Aug 20, 2019 - 18:32 CDT

Investigating

BigCommerce engineers are investigating a increase in errors and response times for a small sub-set of stores.

Posted about 1 month ago. Aug 20, 2019 - 18:31 CDT

This incident affected: Storefront, Control Panel, and API.