Availability Issue

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 2:14 UTC. Engineers resolved the issue at 2:23 UTC and all services are now operational.

Posted Sep 07, 2023 - 21:34 CDT

Monitoring

BigCommerce engineers have implemented a fix and are currently monitoring. We will continue to provide updates as they become available.

Posted Sep 07, 2023 - 21:27 CDT

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Sep 07, 2023 - 21:23 CDT

This incident affected: Storefront.