Meta Outage Causing Failures for Subset (<1%) of Meta CAPI Events

Incident Report for BigCommerce

Resolved

The Meta outage has been resolved. BC Engineering will now work to re-send the failed events.
Posted Dec 11, 2024 - 21:37 CST

Identified

BigCommerce Engineers are investigating an issue where a small percentage of Meta CAPI events are being rejected by Meta due to an outage (https://metastatus.com) on their end. Once the outage is resolved, any failed events will be re-sent to eliminate any longterm impact to historical analytics.
Posted Dec 11, 2024 - 13:37 CST
This incident affected: Reporting & Analytics.
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