Checkout errors affecting merchants using Stripe

Incident Report for BigCommerce

Resolved

This issue has been resolved. Affected stores have had a fix applied and no further action is required.

Posted Mar 25, 2023 - 00:20 CDT

Update

Continuing to investigate the root cause of the underlying issue and options to remediate.

Posted Mar 24, 2023 - 22:54 CDT

Update

We have identified and verified a workaround that some impacted users have already applied: to disconnect and reconnect their Stripe payment provider.
We are continuing to investigate the root cause of the underlying issue.

Posted Mar 24, 2023 - 21:46 CDT

Update

We are continuing to work on a solution.

Posted Mar 24, 2023 - 20:09 CDT

Update

We are continuing to work on a solution.

Posted Mar 24, 2023 - 19:29 CDT

Identified

BigCommerce engineers have identified root cause and are working on a solution.

Posted Mar 24, 2023 - 18:41 CDT

Update

We are continuing investigation of this issue.

Posted Mar 24, 2023 - 17:45 CDT

Investigating

BigCommerce Engineers are currently investigating checkout errors for a subset of stores using Stripe for payments. We will provide an update shortly.

Posted Mar 24, 2023 - 16:34 CDT

This incident affected: Checkout & Payment Processing.