Elevated Error Rates when retrieving Shipping Quotes

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 13, 2025 - 13:31 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 13, 2025 - 13:26 CST

Investigating

BigCommerce engineers have identified an elevated error rate when retrieving shipping quotes. We will keep you informed with updates as they become available.
Posted Jan 13, 2025 - 13:17 CST
This incident affected: Control Panel.