Delayed delivery of webhooks to a subset of stores
Incident
Report for BigCommerce
Resolved
The backlog of webhook events that failed to send between 3 PM UTC and 5:30 PM UTC has now been processed.
Update
The backlog of webhook events that failed to send between 3 PM UTC and 5:30 PM UTC is still processing. The ETA for all of them to be delivered is now 30 minutes.
Update
The backlog of webhook events that failed to send between 3 PM UTC and 5:30 PM UTC is currently being processed. The ETA for all of them to be delivered is 1h30min.
Update
BigCommerce Engineers are continuing to work towards processing the backlog of webhook events that failed to send between 3 PM UTC and 5:30 PM UTC. New webhook events are being delivered normally.
Monitoring
New webhooks are being delivered normally. We are currently processing a backlog of messages that failed to send between 3:00 PM UTC - 5:30 PM UTC.
Identified
BigCommerce engineers have identified an issue that is causing delayed delivery of webhooks to a subset of stores. The issue has been identified and work is underway to mitigate the issue. We will have another update shortly.
Update
We are continuing to investigate this issue. We will provide another update shortly.
Investigating
BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores. We will provide another update shortly.